Placing an order

Orders for items in the web shop can be placed through the website itself. Once you have made your purchase, you should get an email confirming your order, with an additional email once your order has been dispatched.

Lead times

Most items will be dispatched within two working weeks, while items such as chairs or larger furniture objects may take longer depending on levels of stock. Please email for any lead time enquiries or if you need a specific item by a certain date.

Product guarantee

A guarantee is given against all workmanship defects within reason. Should your goods arrive in a damaged condition, please contact via email in order to arrange for a replacement to be delivered.

Returns & refunds

All items have been accurately described and produced to the highest standards. Swaps can be arranged for any defective products but unfortunately we cannot offer refunds for any purchases made.

Bespoke enquiries

For any bespoke enquiries please contact via email

Payment schedules for bespoke works

For bespoke items, a 50% deposit is required in advance of the work taking place. Once the work is completed the remaining balance is required prior to the work being dispatched.

Delivery information

Most items will be dispatched within two working weeks, while items such as chairs or larger furniture objects may take longer depending on levels of stock.

We deliver using a variety of logistics partners depending on the size of the item and destination. When your item arrives to you, please closely inspect it and in the unfortunate and unlikely event of damage to your item, please contact within 48 hours, so that the best solution can be advised. Beyond this time, we cannot be responsible for any issues with items due to delivery.

Our products are quality checked before leaving our workshops in perfect condition but please inspect your goods on arrival and do not sign for them unless you are certain that they have arrived in good condition. If you are unable to check the contents on arrival please specify that you have inspected the box only (remark on its condition if possible) and please check goods within 24 hours. If you sign for the goods and they turn out to have been damaged the transport company will not assume liability.

Please be aware that for deliveries outside of the UK, tax and import duties may be applicable.

Privacy policy

This privacy policy sets out how Andu Masebo uses and protects any information that you give us when you use this website. We collect personal data from you only for the purpose of fulfilling your orders for products, order processing and payment clearing.

Your personal data is kept confidential and is not shared with any third parties except for the purposes of processing payment transactions, fulfilling orders and delivering packages. All online transactions are processed via Stripe or PayPal. You can refer to Stripes’s Privacy Policy here. You can refer to PayPal’s Privacy Policy here.

These terms apply to your order. We reserve the right to change our terms and conditions at any time.

For any other enquiries, please contact via email

All work and photography copyright of ©AnduMasebo